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Common FAQ's
I've lost my Account Card, What should I do?
If you have lost your Account Card please visit on the “24” website. Please log onto the “24” application website using the url link - https://www.mcr-symphony.net/loyaltyweb/login.aspx?id=sfjcrumghw
How do I change my Password?
To change your password please log onto the “24” application website using the url link - https://www.mcr-symphony.net/loyaltyweb/login.aspx?id=sfjcrumghw Once in the application select the Your Acco
How do I add a new Account Card to my account?
If you haven’t reached your Account Card limit you can add a new Account Card from the Account Details screen on the “24” website. Please log onto the “24” application website using the url link - htt
How do I add a new payment card?
New payment card details can be saved during the process of adding funds to a purse, simply tick the 'Save Card' checkbox when using a new card to top up funds.
How can I see the balance on my Cashless Account?
Where using a “24” card please ensure that you have placed your card against the card reader. Your balance will be displayed on the card reader. Where using the mobile app please ensure that you have
Chip and pin / Contactless payments are not working.
Please accept our apologies. Please contact us on 0844 335 0607 or email us at 24FMHelpdesk@compass-group.co.uk to advise.
The fridge warning light is on
Should the fridge break down and stay out of temperature for too long, our fridge monitoring system kicks in and a beacon will flash — this signals to users to not eat products from the fridge! The re
Can I choose not to have a receipt?
The receipt is your proof of purchase and should be retained in case of queries. There is work in progress to provide an option to print the receipt on demand at the till. It is expected that this wil
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